Privacy Policy

1. Introduction

At AssignMate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this Privacy Policy carefully. By using AssignMate, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Name and email address for account creation
• Billing information for premium subscriptions
• Academic information you choose to share when using our service
• Content of documents you upload
• Information about your educational institution (if provided)

Usage Data

• IP address and location data
• Browser type and version
• Time and date of your visit
• Pages visited and features used
• Time spent on different parts of our service

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used to improve your experience and help us understand how you use our service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Process transactions and manage your account
• Generate AI-powered academic assistance tailored to your needs
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities in connection with our service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the service and provide content or features that match user profiles or interests

4. Data Storage and Security

Your data is stored securely on Amazon Web Services (AWS) servers located in the Australia Pacific region. We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any information you transmit to us is at your own risk.

5. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used. These third parties include:

• AWS (for hosting and storage)
• Stripe (for payment processing)
• OpenAI (for AI-powered content generation)
• Google (for authentication and analytics)
• Supabase (for database services)

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

User-generated content and uploaded documents will be retained for:

• Free accounts: 90 days from creation
• Premium accounts: As long as the account remains active and for 30 days after cancellation

7. Your Data Protection Rights

Under the Australian Privacy Act and other applicable data protection laws, you have certain rights regarding your personal information:

• The right to access information we hold about you
• The right to request correction of any inaccurate personal information we hold
• The right to request erasure of your personal information in certain situations
• The right to object to processing of your personal information
• The right to request restriction of processing of your personal information
• The right to data portability

To exercise any of these rights, please contact us at privacy@assignmate.xyz.

8. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@assignmate.xyz